Privacy Policy
Last Updated: October 2024
1. Introduction
At Eureka Care Providers Pty Ltd ("we", "us", "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and our obligations as a Registered NDIS Provider.
2. Information We Collect
We may collect personal information necessary to deliver our services, including:
- Identifying Information: Name, date of birth, gender, and contact details (address, email, phone number).
- Health & Medical Information: NDIS plan details, medical history, clinical assessments, medication requirements, and disability information (considered sensitive information).
- Financial Information: Billing details, funding types, and NDIS participant numbers.
3. How We Use Your Information
The primary purpose for collecting personal information is to provide high-quality, safe, and tailored support services. We may use your information to:
- Deliver specialized nursing, personal care, and community access support.
- Develop and implement personalized care and support plans.
- Coordinate services with your medical practitioners, allied health professionals, or Support Coordinator.
- Comply with NDIS Quality and Safeguards Commission reporting requirements.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information is stored securely in electronic healthcare systems with restricted role-based access.
5. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@eurekacareproviders.com.au
Phone: 1300 061 837
Address: 31 Canopy Ave, Alfredton VIC 3350